Focusing on Hosted/Managed Network Solutions
  Press Releases    
Voice Mobility Introduces Google Apps™  
AASTRA TELECOM Expands its SIP Telephone Portfolio with the Launch of the AAASTRA 5i Series  
Bell Canada, Nortel and New Heights deliver VOIP to Canadian Business  
Citel Releases EXTender IP6000  
Sylantro and Citel Announce Hosted PBX/IP Centrex Interoperability  
 
   
 
 

 

 

Voice Mobility Introduces Google Apps™
UCN Vmerge is the first UC solution for Google Apps in the Workplace and Campus Markets
Vancouver, BC, CANADA – February 14, 2008 – Voice Mobility International, Inc. (TSX: VMY, OTCBB: VMII and FWB: VMY), a Vancouver-based developer and provider of carrier and enterprise enhanced messaging solutions, today announced its new Google Apps™ functionality, a first in the enterprise market.

Voice Mobility’s UCN Vmerge is now integrated with the Google Apps solution suite to provide workplace and campus customers full collaboration functionality. The Google Apps suite includes Gmail, Google Talk, Google Calendar, Google Docs, Contacts, Mobile apps and other collaboration tools all using the workplace or campus domain. UCN Vmerge adds unified communications to complete messaging, collaboration, calendaring and presence functionality.

Enterprise clients want the ability to enable their enterprise voice and fax communications to work seamlessly with Gmail. UCN Vmerge allows full on-premise or hosted enterprise PBX integration with a hosted personalized Gmail service. Industry analysts have calculated that the average IT manager spends 75% of their budget on infrastructure maintenance, leaving a small amount for new technology. With Google Apps, free or premium service combined with the cost-effective UCN Vmerge solutions, IT managers can roll out new technology to keep pace with consumer technology.

“By integrating UCN Vmerge with Google Apps, workplace and campus customers have price-effective options for collaboration functionality,” said Mike Seeley, Voice Mobility’s VP of Global Sales. “This is like deploying a full Microsoft® Exchange® server, Active Directory® and Office Communication Server® at a fraction of the cost. No longer are customers forced to utilize expensive on-premise solutions from providers like Microsoft for collaboration functionality."

"The market has asked for this type of solution and Voice Mobility is proud to be the first to bring it to the market. This new functionality will bring the same change to the workplace and campus markets that Salesforce.com® brought to the CRM market. Combine this functionality with our mobile applications and we can deliver unified communications on all Symbian™, Windows Mobile® or Blackberry® devices.”

UCN Vmerge enables users to access voice, fax and email messages directly from their Gmail account and synchronize all messages across all their devices — in essence, gluing the Google Apps to the enterprise telephony infrastructure. For example, if an email is heard via the user’s mobile device, it will be show as ‘read’ in their Gmail account. Other functionality enables users to:
· Send faxes directly from their Gmail account;
· Receive voice and fax messages in their Gmail account;
· Record and deposit office conversations in their Gmail account;
· Manage live calls from their desktop;
· Click-to-dial internal and external numbers from any Google application;
· Synchronize call logs;
· Import Google Contacts into UCN Vmerge for remote access;
· Utilization of least cost routing available from the enterprise PBX;
As is standard with all Voice Mobility’s UCN solutions, included are message waiting indication and message notifications, mobile workforce integration and offline access to the user’s inbox. Our next UCN Vmerge release will offer PBX presence integration with Google Talk and other exciting features.

The combined collaboration suite is easy to set up and manage: Google Apps is installed in six easy steps, and UCN Vmerge is compatible with the majority of PBX and Centrex solutions in the market.

In most cases, one day is all it takes for a certified Voice Mobility technician to install the UCN Vmerge product with flexible training and support options available. Workplace or campus customers also have the choice between purchasing the UCN Vmerge solution outright or selecting managed or hosted solutions from Voice Mobility and its certified partners.
For more information about Voice Mobility’s product line or how to purchase Voice Mobility solutions, please contact one of our sales representatives.
About Voice Mobility, Inc.

Voice Mobility’s unified communications product line is designed for enterprises and telecommunication service providers in the wireline, wireless and broadband markets. It provides highly scalable voicemail, unified messaging, fax services, Interactive Voice Response, and auto-attendant applications, as well as unique features like Find Me/Follow Me, presence, computer telephony integration, integration with Exchange and Domino and wireless applications.


AASTRA TELECOM EXPANDS ITS SIP TELEPHONE PORTFOLIO WITH THE LAUNCH OF
THE AASTRA 5i SERIES
New powerful SIP Telephones offer more choice and flexibility to customers

CONCORD, ON, CANADA, — February 20, 2007 — Aastra Telecom, a leading provider of
traditional and VoIP communication products and systems, today announced that it has
significantly expanded its SIP Telephone portfolio offering with the launch of the Aastra 5i Series.
Comprised of four new telephones and two expansion modules, this new family of SIP-based
products allows Aastra to offer additional choice and flexibility to customers looking for standardsbased
IP desktop and mobility solutions.

Designed by a team of North American and European engineers, the Aastra 5i family features an
elegant global design, large LCD display screens, additional programmable function keys and
expansion modules for console and reception functions. The family also incorporates all of the
productivity enhancing features found on Aastra’s existing SIP telephones including; embedded
XML browsers, full duplex speakerphones, and an industry leading simplified deployment and
upgrade design. Continuing a commitment to be fully interoperable, the Aastra 5i series has also
been designed to integrate with leading IP Telephony platforms making it appeal to a wide range
of SMB and Enterprise customers.

“Our customers have been extremely pleased with how well Aastra’s current portfolio of
affordable feature-rich SIP telephones tightly integrates with our IP Telephony system solution”
said Hugo Hamel, President of Prival, a Montreal based provider of integrated VoIP solutions. “By
adding Aastra’s 5i Series to our offering, we will be able deliver an even greater variety of options
and configurations ensuring a flexible standards-based IP solution that can be easily customized
to meet individual customer needs.”

The 5i Series consists of four telephones and two expansion modules;

  • 53i Featured set with 3 line/16 character display and 6 programmable keys
  • 55i Advanced Featured set with 144 x 75 backlit LCD display, up to 20 programmable
    function capability. Compatible with up to three 536M expansion modules.
  • 57i Full Featured set with 144 x 128 backlit LCD display, up to 30 programmable function
    capability. Compatible with up to three 560M or 536M expansion modules
  • 57i CT All the features of the Aastra 57i plus integrated cordless base providing VoIP mobility
    employing secure 2.4GHz Frequency Hopped Spread Spectrum technology
  • 536M Expansion Module with 36 programmable keys
  • 560M Expansion Module with LCD Screen and 60 programmable keys

Organizations that are migrating to a converged IP environment whether it is Hosted VoIP, a
Premised based IP-PBX / Hybrid PBX or Open Source PBX will be able to find an Aastra IP
Telephone perfectly suited to meet their needs.


“We are very excited about expanding our IP portfolio with this family of SIP phones” said Yves
Laliberte, executive vice president of sales at Aastra Telecom. “The 5i Series was designed to
meet the needs of our partners and customers requiring console solutions and large display
screens for advanced XML graphics. Adding the 5i Series to Aastra’s IP family means that we
now offer one of the most extensive and complete portfolios of carrier/enterprise grade quality
SIP Telephones in the marketplace today”


The Aastra 5i Series is available immediately through Aastra’s authorized IP distribution channels
in North America.

About Aastra
Aastra Telecom is a North American business unit of Aastra Technologies Limited (“Aastra”), a
rapidly growing global company at the forefront of the Enterprise Communication market.
Headquartered in Concord, Ontario, Canada, Aastra develops, markets, and supports a
comprehensive portfolio of products, systems, and applications for building and accessing
communication networks. Aastra’s products include a full range of both open-standard Internet
Protocol (IP)-based and traditional networking solutions including; Enterprise Private Branch
Exchanges (PBXs), IP-PBX’s, gateways, digital and analog telephone terminals, VoIP
telephones, wireless handsets, and advanced software applications. For more information on

Aastra, please visit our Web site at www.aastratelecom.com.
Aastra® is a registered trademark of Aastra Technologies Limited.

###
Media Contact:
Aastra Telecom
Steve Hawkins
+1 905.760.4251
shawkins@aastra.com


Bell Canada, Nortel and NewHeights Team Up to Deliver a New Voice-Over-IP Experience to Canadian Business
Productivity gains realized from simplicity and ease of use - Key to adoption
The new solution is called the Personal Communication Manager (PCM)
 

OTTAWA– May 25, 2006 – Bell Canada, Nortel and NewHeights Software today announced the market availability of the Bell Canada Personal Communication Manager (PCM) solution. The Bell Canada PCM is a PC-based soft-client that brings together voice, messaging and multimedia communications into a unified interface that can be used in the office or while working remotely.
The PC-based solution enables government and enterprise workers to communicate and collaborate with greater ease, flexibility and efficiency, whether between colleagues, work groups or with external customers and publics. Laptop users are able to undock their laptop and carry with them the same telephone and messaging services and profile that they enjoy at their corporate desktop. The Bell Canada PCM also enables users to initiate calls and multiparty conferences with point-and-click ease, know the telephony and messaging status of their colleagues with real-time presence and availability information, and access over 250-features that simplify communication processes — all through a single, intuitive interface on their PC.

“Knowledge workers need to effectively communicate from work, home or on the road to meet their business objectives,” said Paul Rowe, Vice President of Enterprise Marketing, Bell Canada Canada. “With the Bell Canada PCM, our customers can provide their employees with cost effective mobility and productivity gains. Bell Canada is pleased to partner with dynamic companies like Nortel and NewHeights to harness the power of IP to provide feature-rich communications from any broadband connection worldwide.”

The Bell Canada PCM directly addresses three core needs of today’s enterprise. First, to leverage telephony presence and remote call / answer services to reduce costs associated with cellular network usage, second lines for home offices, calling cards and traditional toll charges. Second, to enable mobile knowledge workers to remain accessible to their customers and colleagues while making it easier to manage activities such as: multiparty conferencing, call handling and caller-associated information retrieval. Third, to bring added value to existing network investments, enabling the introduction of new telephony features without replacing existing infrastructure investments or service contracts.

The Bell Canada PCM solution is the result of extensive interoperability between Nortel’s SIP-based Multimedia Communication Server (MCS) and NewHeights Desktop Assistant soft-client technology. The Bell Canada PCM can be used both with the on-premise and off-premise versions of the MCS, the 5100 MCS and 5200 MCS respectively. Additionally, the Bell Canada PCM operates in conjunction with Nortel’s IP and TDM sets.

“Integrating Nortel’s Multimedia Communication Server with NewHeights soft-client technology has enabled Bell Canada to bring-to-market the world’s most advanced, secure and reliable enterprise soft-client solution,” said Owen Matthews, Chief Executive Officer, NewHeights. “We are entering a new era of vendor collaboration leading to new ways of communicating and doing business. The Bell Canada PCM is a clear example of the innovation possible when companies like NewHeights and Nortel team up to enable new services to the enterprise and government.”

“Nortel’s MCS is a prime component to our IP Multimedia Subsystem (IMS) strategy and the Bell Canada PCM solution is a real-world example of how we are leveraging Session Initiation Protocol (SIP) to drive new and feature-rich services to the enterprise,” said Alan Stoddard, General Manager, Carrier Multimedia Solutions, Nortel. “Bell Canada has chosen an innovative solution with Nortel and NewHeights, both for enabling telecom services and ensuring an end user experience that is enjoyable, intuitive and tailored to the business communication processes of today's enterprise worker.”

Nortel has extensive expertise deploying its SIP-based Multimedia Communication Server with more than 40 SIP-based multimedia customers globally. In addition, Nortel has more than 300 carrier VoIP networks installed around the world.

The Bell Canada PCM integrates NewHeights SIP-based flagship soft-client, the Desktop Assistant 90 (DA-90) and the Nortel Multimedia Communication Server to offer:

  • Point-and-click management of calling features, handling and routing
  • Initiation of voice, e-mail and instant messaging with one or two clicks
  • Drag-and-Drop multiparty conferencing
  • Integration with Microsoft MSN Messenger, Microsoft Office, Microsoft Live Communications Server, and other enterprise applications and platforms
  • Screen Pops with incoming caller information and call handling options
    Call history logs, including calls missed, dialed and received
  • Client-based softphone
  • Peer-to-Peer and PSTN call capability
  • Personal Information Manager (PIM) and personal address book integration
  • Personalized client interface options
  • Knowledge Management — real-time document and e-mail retrieval associated with incoming caller line-ID
  • Call recording, annotation and timing
  • Presence-enabled corporate directory
    Third-party call control client slaving
  • Find me / Follow me options

To learn more about the Bell Canada PCM and to view a flash demo please visit: http://entreprise.bell.ca/en/default.asp?sid=308&did=975
To view a picture of the Bell Canada PCM interface, please visit: http://entreprise.bell.ca/en/default.asp?sid=52&did=936&pid=1433
To learn more about the Nortel Multimedia Communication Server please visit: http://products.nortel.com/go/product_content.jsp?segId=0&parId=0&prod_id=47181&locale=en-US


About Bell Canada
Bell Canada is Canada’s national leader in communications with 28 million customer connections across the country. The company provides consumers with simple solutions to all their communications needs, including telephone services, wireless communications, high-speed Internet, digital television and voice over IP. Bell also offers integrated information and communications technology (ICT) services to businesses and governments, and is the Virtual Chief Information Officer (VCIO) to small and medium businesses (SMBs). Bell is proud to be a Premier National Partner and the exclusive Communications Partner to the Vancouver 2010 Olympic and Paralympic Winter Games. Bell is wholly-owned by BCE Inc. For information on Bell’s products and services, please visit www.bell.ca

About NewHeights Software
NewHeights Software Corporation delivers today’s most evolved next-generation communications software clients. Sold under the brands of Service Providers, Softwitch vendors and IP-PBX vendors our soft-clients are driving a new communications experience within small and large businesses and residential markets. Extracting the value of today’s SIP/IMS, MGCP and proprietary networks, our soft-clients integrate feature-rich call control with custom and enterprise applications to enable a unified, contextual communications environment for fixed and mobile users. NewHeights publicly-announced customers and partners include: Mitel, Ubiquity Software, MetaSwitch and Marconi Corporation plc. NewHeights is a privately held company headquartered in Ottawa, Ontario, Canada with development offices in Victoria, British Columbia, Canada and sales offices in the United Kingdom and Australia.


About Nortel
Nortel is a recognized leader in delivering communications capabilities that enhance the human experience, ignite and power global commerce, and secure and protect the world's most critical information. Our next-generation technologies, for both service providers and enterprises, span access and core networks, support multimedia and business-critical applications, and help eliminate today's barriers to efficiency, speed and performance by simplifying networks and connecting people with information. Nortel does business in more than 150 countries. For more information, visit Nortel on the Web at http://www.nortel.com/. For the latest Nortel news, visit www.nortel.com/news.

Certain statements in this press release may contain words such as “could”, “expects”, “may”, “anticipates”, “believes”, “intends”, “estimates”, “plans”, “envisions”, “seeks” and other similar language and are considered forward-looking statements or information under applicable securities legislation. These statements are based on Nortel’s current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which Nortel operates. These statements are subject to important assumptions, risks and uncertainties, which are difficult to predict and the actual outcome may be materially different. Although Nortel believes expectations reflected in such forward-looking statements are reasonable based upon the assumptions in this press release, they may prove to be inaccurate and consequently Nortel’s actual results could differ materially from its expectations set out in this press release. Further, actual results or events could differ materially from those contemplated in forward-looking statements as a result of the following (i) risks and uncertainties relating to Nortel’s restatements and related matters including: Nortel’s recently announced restatement and two previous restatements of its financial statements and related events and that the previously filed financial statements of Nortel and NNL and related audit reports should not be relied upon; the negative impact on Nortel and NNL of their announced restatement and delay in filing their financial statements and related periodic reports causing them to breach their public debt indentures and obligations under their credit facilities with the possibility that the holders of their public debt or NNL’s lenders would seek to accelerate the maturity of that debt; and causing a breach of NNL’s support facility with EDC with the possibility that EDC would refuse to issue additional support under the facility, terminate its commitments under the facility or require NNL to cash collateralize all existing support; legal judgments, fines, penalties or settlements, or any substantial regulatory fines or other penalties or sanctions, related to the ongoing regulatory and criminal investigations of Nortel in the U.S. and Canada; any significant pending civil litigation actions not encompassed by Nortel’s proposed class action settlement; any substantial cash payment and/or significant dilution of Nortel’s existing equity positions resulting from the finalization and approval of its proposed class action settlement, or if such proposed class action settlement is not finalized, any larger settlements or awards of damages in respect of such class actions; any unsuccessful remediation of Nortel’s material weaknesses in internal control over financial reporting resulting in an inability to report Nortel’s results of operations and financial condition accurately and in a timely manner; the time required to implement Nortel’s remedial measures; Nortel’s inability to access, in its current form, its shelf registration filed with the United States Securities and Exchange Commission (SEC), and Nortel’s below investment grade credit rating and any further adverse effect on its credit rating due to Nortel’s restatement of its financial statements; any adverse affect on Nortel’s business and market price of its publicly traded securities arising from continuing negative publicity related to Nortel’s restatements; Nortel’s potential inability to attract or retain the personnel necessary to achieve its business objectives; any breach by Nortel of the continued listing requirements of the NYSE or TSX causing the NYSE and/or the TSX to commence suspension or delisting procedures; any default in Nortel’s filing obligations extending beyond May 9, 2006, causing any Canadian securities regulatory authority to impose an order to cease all trading in Nortel’s securities within the applicable jurisdiction or to impose such an order sooner if Nortel fails to comply with the alternate information guidelines of such regulatory authorities; (ii) risks and uncertainties relating to Nortel’s business including: yearly and quarterly fluctuations of Nortel’s operating results; reduced demand and pricing pressures for its products due to global economic conditions, significant competition, competitive pricing practice, cautious capital spending by customers, increased industry consolidation, rapidly changing technologies, evolving industry standards, frequent new product introductions and short product life cycles, and other trends and industry characteristics affecting the telecommunications industry; any material and adverse affects on Nortel’s performance if its expectations regarding market demand for particular products prove to be wrong or because of certain barriers in its efforts to expand internationally; any reduction in Nortel’s operating results and any related volatility in its market price of its publicly traded securities arising from any decline in its gross margin, or fluctuations in foreign currency exchange rates; any negative developments associated with Nortel’s supply contract and contract manufacturing agreements including as a result of using a sole supplier for key optical networking solutions components, and any defects or errors in Nortel’s current or planned products; any negative impact to Nortel of its failure to achieve its business transformation objectives; restrictions on how Nortel and its president and chief executive officer conduct its business arising from a settlement with Motorola Inc.; additional valuation allowances for all or a portion of its deferred tax assets; Nortel’s failure to protect its intellectual property rights, or any adverse judgments or settlements arising out of disputes regarding intellectual property; changes in regulation of the Internet and/or other aspects of the industry; Nortel’s failure to successfully operate or integrate its strategic acquisitions, or failure to consummate or succeed with its strategic alliances; any negative affect of Nortel’s failure to evolve adequately its financial and managerial control and reporting systems and processes, manage and grow its business, or create an effective risk management strategy; and (iii) risks and uncertainties relating to Nortel’s liquidity, financing arrangements and capital including: the impact of Nortel’s recently announced restatement and two previous restatements of its financial statements; any acceleration under their public debt indentures and credit facilities, which may result in Nortel and NNL being unable to meet their respective payment obligations; any inability of Nortel to manage cash flow fluctuations to fund working capital requirements or achieve its business objectives in a timely manner or obtain additional sources of funding; high levels of debt, limitations on Nortel capitalizing on business opportunities because of credit facility covenants, or on obtaining additional secured debt pursuant to the provisions of indentures governing certain of Nortel’s public debt issues and the provisions of its credit facilities; any increase of restricted cash requirements for Nortel if it is unable to secure alternative support for obligations arising from certain normal course business activities, or any inability of Nortel’s subsidiaries to provide it with sufficient funding; any negative affect to Nortel of the need to make larger defined benefit plans contributions in the future or exposure to customer credit risks or inability of customers to fulfill payment obligations under customer financing arrangements; any negative impact on Nortel’s ability to make future acquisitions, raise capital, issue debt and retain employees arising from stock price volatility and further declines in Nortel’s market price of its publicly traded securities, or any future share consolidation resulting in a lower total market capitalization or adverse affect on the liquidity of Nortel’s common shares. For additional information with respect to certain of these and other factors, see Nortel’s securities filings with the SEC, which have not been updated to reflect each of these risks and uncertainties and which include financial information that Nortel announced on March 10, 2006 cannot be relied upon. Unless otherwise required by applicable securities laws, Nortel disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

‘Partnership’ disclaimer:
Use of the terms “partner” and “partnership” does not imply a legal partnership between Nortel and any other party.

FOR FURTHER INFORMATION PLEASE CONTACT:
Rob McLean
NewHeights Public & Analyst Relations
Phone: 1.877.818.3777 ext 4761
Email: rmclean@newheights.com

Mohammed Nakhooda
Bell Canada, Media Relations
Phone: 1-416-581-3311
Phone: 1-888-482-0809
Email: mohammed.nakhooda@bell.ca

Patti Vernon
Nortel, Corporate Communications
Phone: 905-863-1035
Email: patricve@nortel.com

For more information, press only:

Colleen Moffitt, Communiqué PR, (206) 282-0749, colleen@communiquepr.com

 

 


Citel Releases EXTender IP6000, Enabling Gradual VoIP Migration Path for Distributed Enterprises

Voice Infrastructure Remains Productive As Enterprises Build Solid Business Case for Future SIP IP-PBX Platform

SEATTLE – April 25, 2006 – Citel, The VoIP Migration Company™, today announced general availability of the EXTender IP6000, enabling enterprises with multiple locations to take a cost-effective, phased approach to IP telephony migration with minimal business disruption.

Rather than supporting multiple PBX systems and remote connections, Citel’s EXTender products allow enterprises to connect remote call centers, home workers, and branch offices to a central digital PBX over an IP network, significantly reducing telecom operating costs and simultaneously improving business operations by providing single voice mail and call center applications, central reception, and four digit dialing throughout the enterprise.

As the business case evolves and the enterprise is ready to complete the migration to SIP, the EXTender IP6000 can be software upgraded to accommodate a premise or service provider hosted IP PBX, leveraging the existing handset and wiring infrastructure at each location.  This phased migration path allows enterprises to immediately realize the advantages of a central PBX platform, then complete the full migration to SIP telephony in the future, without having to “rip and replace” existing infrastructure.

Hundreds of blue chip clients already rely on Citel’s robust EXTender product line to seamlessly distribute the features and applications of a central digital PBX to remote call centers, home workers, and branch offices.  The EXTender IP6000 expands this product line with a new lower price point and an assured upgrade path to SIP-based hosted or premise IP telephony in the future.

“Although the market for new telephony infrastructure is shifting rapidly toward IP, many enterprises with existing PBX infrastructure require a more solid business case for immediate migration to VoIP,” said Mike Robinson, CEO of Citel. “The EXTender IP6000 addresses this reality across a multitude of PBX platforms.  This solution provides an immediately cost-effective and productivity enhancing business case as the first step, followed by a simple, flexible path to complete the migration to IP telephony in the future.”

Citel’s EXTender IP6000 is available in a 12-Port configuration, which can be scaled to accommodate the number of stations at each remote site.  The EXTender IP6000 is compatible with many leading PBX platforms, including Avaya/Lucent Definity and Magix, Nortel Meridian and Norstar, Alcatel, Ericsson, Iwatsu, Toshiba, and Panasonic.

About Citel.
Citel is the VoIP Migration Company™. Citel enables SMBs, large enterprises and service providers to realize the cost and productivity benefits of IP telephony while at the same time leveraging their existing PBX infrastructure. Businesses with single or distributed locations and PBX vendors can now deploy next-generation IP applications and services at their own pace, with little business disruption. Service providers can deploy hosted IP telephony services quickly, without having to “rip and replace” existing enterprise PBX handsets. With the acquisition of MCK Communications in January 2005, Citel has the most robust VoIP migration product line on the market today. Citel is a privately held company with corporate headquarters in Seattle, and development offices in Calgary, Alberta (Canada) and Nottingham, England (UK). For more information, visit www.citel.com.  

# # # #

Copyright 2006, Citel Technologies. All Rights Reserved. Citel, MCK Communications, EXTender, PBXgateway and The VoIP Migration Company
are trademarks of Citel Technologies. All other product and company names mentioned herein may be trademarks of their respective owners.

 

For more information, press only:

Colleen Moffitt, Communiqué PR, (206) 282-0749, colleen@communiquepr.com



 
 


Copyright © 2006 International Telecommunication Professionals Exchange. All rights reserved.